I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Your actual payments may vary. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Mine is, and it seems a lot of folks on the Thor forum bring this up. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. As the smallest motorhome option, camper vans are welcome virtually everywhere. Please see us for a complete list of features and available options! Not just one but every single seat in the coach. Radio and cameras not working - Thor Forums We are well aware that the coach is off warranty. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? ** Day 2 we tried using the microwave again. Probably have to pull radio out to find inline fuse. Immediately I had power to my Axxera. **** had no issues resolving many of the other problems with our coach. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Add distilled water only. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Both electrical circuits must be energized for either radio to work. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. We have spent more than three years dealing with these issues. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. No. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Is An RV Renovation Project Right For You? A representative has been notified and will be with you shortly. This allows the radio to run with the ignition key off. bunk bed. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Login to the Owner's Resource Portal to view manuals for older model years. It drops down over drivers head onto safety pins. We pay our bill every month We were told to take to ********* ** or *********. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. After getting back both radios not working. Select the desired vehicle below to view all the recalls for that particular make & model. See us for more details. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. When searching for a service center make sure to use the filter option. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The A.C.E. . Not a fuse, not a wire. JavaScript is disabled. Owners Manuals - Thor Motor Coach Not just one but every single seat in . Description. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Posts: 2,166 THOR #11781. We purchased a 2020 ************ model **** on September 4, 2019. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Worked with ******************* until **** when he moved to a new position. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. We have spent more than three years trying to get these issues resolved. All standard features and specifications are subject to change. 2003 Thor Motor Coach jazz. Well guide you through the process. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Use/store switch in use mode? More than 50 pictures were sent to Thor. Stock Number On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. The customer service ************ spoke ith customer service reps who have no customer service at all. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . 2. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. For a better experience, please enable JavaScript in your browser before proceeding. ** September 10th we took the ** out. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Thor A.C.E. Class A Motorhome - Thor Motor Coach Based on what was submitted to Thor, we see no warranty concern. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. ******* also says we would NOT be reimbursed for any travel expenses. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. ********************************* became Retail Warranty Supervisor in April of 2022. North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach Know someone who might be interested in this RV? This is a MSRP $190K Class A Motorhome. Stock photos may not represent actual unit in stock. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. We purchased a new 2019 *********************** **** Motor Coach in May 2019. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Speaker Location(s) Interior / Exterior. Look in house battery compartment. I had to send the slide out for access. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. The requested information: 2019 *********************** **** motor coach. The pivotal combination of large Class A amenities with more power than a typical Class B RV. The claim is currently under review, you should hear back from your rep by the end of this week. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. New to RVing? Discover the necessary items to make this an unforgettable adventure! We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Built-In Skylight. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. good-will offer. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com Have you tried pushing in the "very little" reset button top left? The other is a inline fuse, wired off the use,store relay battery lug. This shouldn't be happening. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. PDF TaBLE oF CoNTENTS - Cruise America Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. I was given a few numbers of service centers and I had to contact them. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Who never came back to do the work. This allows the radio to run with the ignition key off. Class Cs with the beloved luxuries of Mercedes-Benz. Meet the redesigned A.C.E. The only bid that ******* has accepted is the one of $1,000.00 from *********************. We make the transition smoother with this free Owners Guide. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Awning attempts to extend while driving. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Stock Number {stockNumber} {priceLabel} {msrp}. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Stock #46257. $5,000. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. 2017 Thor Challenger XE Rear and side cameras and radio not working. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 2022 Thor Hurricane 35M. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. I can only speak to the radio wiring in my coach. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty?
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