Once I listed a new in box item as white when it was really blue. When you issue a refund to the buyer They'll be refunded through their original payment method. What To Do if You're Billed for Things You Never Got, or You Get Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. I just wanted someone else to take a look at the photos and tell me what they thought. on Some of this advice may be second nature to you, or may not apply to all sales. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sunday Mystery Wall is back! $15 each. - Facebook Add any photos you have of the wrong package. Poshmark Listing Not Found After Purchase - The-keratin.de Buyer contacts me today. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. ive had power sellers defraud me for a 50 cent lowes coupon. 05:49 AM. Yes it would be a pain. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Disputes about the quality of the item are not billing errors. How to handle a return request as a seller | eBay Here are some of the most common ways eBay sellers are scammed. on If you play nice, they will just tell you that it's too bad and part of business. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I've never owned/sold a necklace like that. 26-05-2020 eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. But the fact that she specifically took a photo of the top tells me it was meant for me. Just thought Id share. I have 100% seller feedback. Create an account to follow your favorite communities and start taking part in conversations. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. I did all of this. USPS. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. I told them to send it back to me and I'll give them a refund. I ended up having to give a refund in fear the buyer is going to give me bad feedback. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. New replies are no longer allowed. They may even provide photos of the broken item. Check out this video to understand how dimensional weight is measured when shipping. I never sold a necklace on ebay period, and never saw that one in my life. Two moths ago, a parcel comes back. 26-05-2020 I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Buyer gave wrong address, and expects refund, who - The eBay Community Case in point; I sold a wallet described as new in the box recently. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Listen to this weeks podcast to hear sourcing methods from a seller! Could you explain a bit what steps you take when shipping? You would want your copy to be short and engaging, informative but not stiff. Otherwise she wouldn't have bothered. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) It's so unfair to write eBay sellers off like a bunch of cheap scammers. Buyer pretended the item/ring was not as listed. So unfair. why it was refused and Never heard back. I'll have to ask her what she sees different because I know it's the same. The buyer will pay with a fraudulent check. Thanks for the reply. Ebay We Can T Process Your PaymentPlease select a different payment The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I cant believe you won this. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. The email will state that the payment will be released to you once you have proven that the goods have been sent. As you sent it recorded delivery I am assuming it had some value to it. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. did said person say they woud send you the motorcycle and the title and then you would have to pay? The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I swear. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. The item I sent out was also tagged, this one is not. If the shipped item was sold for under $750, delivery notification is adequate proof. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. There's no possible way I sent the wrong item so he's trying to scam me. People are getting desperate, violent and all kinds of other things lately. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. And while I'll be cordial, it doesn't bode well. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. If the package was mixed up, it would have happened there. Sizes: XS to 2XL. Accept it and issue return label. What would you do? Strictly No RETURN NO EXCHANGE policy. Press question mark to learn the rest of the keyboard shortcuts. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. The buyer could be lying. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay or the buyer? 2023 Comparitech Limited. I have had my hosting company check everything their end and they say all is correct and working ok. Is eBay likely to refund the buyer? An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I have to take her to court! If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Made sure we sent all images to amazon as it was within 30 days of purchase. Ebay says I have to "take action" by Sept. 11th. Tune into our last eBay for Business podcast episode of 2022! How Buyers Scam Sellers on eBay (A Decade of Scams) Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. That photo looks like your shipping label stuck on top of another shipping label. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Glad you at least eventually prevailed. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Once payment is confirmed you ship it promptly. Ebay always takes out the fees and send the remaining money to the Bank on file. Buyer said I sent wrong item when I sent right one - and got money back but it is really suspect that they created their eBay account the day they ordered my item. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Explain that you used a box, not an envelope, if that is the case. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. How to handle a return request as a seller | eBay By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Both early political pieces. The item ordered was a coil of hook & loop tape. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. 06:44 AM The status says the item was "Delivered to agent," so the item shows as delivered. This topic was automatically closed 180 days after the last reply. I lost my appeal. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Aamzon advised we can do what we want. eBay somehow refunded the buyer automatically when the return was delivered. At first, it might seem foolish to pass up a generous offer, but often its a trap. Learn the fundamental steps for running an eBay business. to fight them over this and go to the Phillippines is beyond annoying. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. How do they sell my exclusive manufactured trademarked product for lees than I do?? Solved: Buyer says I sent wrong item, is it a scam or was - eBay Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery.