4.2 Stolen Property. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Viagogo to pay $7 million for misleading consumers | ACCC The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. 2.2 Registration. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. It also failed to adequately disclose to consumers that it was not a primary ticket seller. How do I find tickets I've already downloaded? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. And I had to chase for my tickets. Viagogo | ProductReview.com.au Infogram. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot Mr Sims said many consumers were caught out by the "extraordinarily high" fees. 2.9 Seller's Confirmation Obligation. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Prices are set by sellers and may be below or above face value.". Newshub confirmed the prices on Viagogo were selling at a significanty higher price. If tickets are not consecutive, then the Seller must create a separate listing. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Save. Australian Competition and Consumer Commission (ACCC). 5.2 Violations, Termination and Suspension. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Why use viagogo? $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Viagogo40.5StubHub - SportBusiness You will pay NT$9225. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. When you do an internet search, do not use the word tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Please note this does not include any sales or value added tax that may be payable on viagogos fees. . In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Checked for accuracy by our qualified fact-checkers and verifiers. The company has been the target of customer complaints, industry backlash and court action overseas. What ticket resellers must do 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. She warns other event goers to avoid Viagogo at all costs. the sponsorship or nomination was not successful. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. I entered the incorrect email when registering, how do I change it? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. The "on its site" disclaimer that followed was in a distinctly lighter font. Anti-ticket-touting campaigners the FanFair Alliance . Why do my tickets have someone elses name on them? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Released by: You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. Send the completed form to the office processing your application. 198.54.123.248 To post a ticket for sale on viagogo You must first register with the Site. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. I haven't received an email confirming my order. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 2.15 Claims under the viagogo Guarantee. To register, You must provide your real name, address, phone number, and email address. You also agree not to separately contact the Buyer at any time for any reason. I'm Travelling - where and when will I receive my tickets? This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We care about accuracy. The email response they send is a template. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. We do not control the information provided by other users which is made available through the Site. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. What should I do after I purchased tickets from Viagogo? Additional information can be found in our FAQs and on the ticket details pages. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. We will also add sales or value added tax on our fees as applicable. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. You are on a Viagogo website. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. the application was unnecessary at the time it was made. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Viagogo pays search engines like Google to appear at the top of search results for major events. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Contact @viagogo over social media Set up a Twitter account. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Note that Your payment may be withheld if you violate this clause. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. See something that's not quite right in this article? Yes! We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Warning issued about Viagogo after claims four Wiggles tickets - 9News It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. you lose thetravel facility remaining on your previous visa when your RRV is granted. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. ! 6.7 Third Party Information. If the Google listing says ad, do not click. I understand the answer but I dont like it. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Just another site viagogo refund australia. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. 5.3 Disclosure of Information. During this time, the Site will be temporarily unavailable. How to get a refund from Viagogo - Quora If you fancy a viagogo event roulette then use this company. Stock images:Getty, unless otherwise stated. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. The caretaker period for the NSW Election commenced on 3 March 2023. All sales and bids are final. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Can I buy tickets that are personalised with someone else's name on them? Piggyback tickets may not be sold in the same listing. 2.6 Making an Offer. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. arrow_forward. Event dates, times, venues and subject matter, which are listed on the ticket, may change. You can email the site owner to let them know you were blocked. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Copyright (c) 2006-2023, viagogo AG. We take no responsibility for such issues. I've bought tickets from Viagogo and I'm now worried they - Quora We endeavour to rearrange delivery with the customer or arrange a collection point. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. 2. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. These tickets are listed in TWD [Taiwanese dollars]. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. We often link to other websites, but we can't be responsible for their content. And the original face value of our tickets was nowhere to be found on the site. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. But you might not know you're buying from them. 4. Note that this is separate from any Tax viagogo is required to charge on its fees. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Contact Viagogo directly - raise a complaint & request a full refund. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. We are not involved in the actual transactions between Buyers and Sellers. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Get the latest product reviews, money-saving tips and more. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Think you've been ripped off? Claire Turnham's self-help guide for Viagogo still offering worthless tickets to unsuspecting customers - Stuff -Explore the world's largest selection of events. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Safe ticket buying if you're going to a gig or sporting event. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. you might incur adebt to the Commonwealth. View FAQs Viagogo DO NOT refund and are not contactable. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 6.9 Change or Suspension of Site.
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