Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 7.3 Additional Policies. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 5.3 Disclosure of Information. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 0 . 7.5 Miscellaneous. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Why do my tickets have someone elses name on them? I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. Hello We use you're site often and I am very disappointed with the lie you sold. 3.4 Indemnity. I haven't received an email confirming my order. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. To register, You must provide your real name, address, phone number, and email address. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. To sell tickets, a Seller lists the tickets in the Site database. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. To be a member of this Site, You must agree to accept the terms in this Agreement. How do I find tickets I've already downloaded? 1.4 Modification. Including any such items constitutes a material breach of these terms and conditions. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The Sellers and the Buyers are hereafter jointly referred to as the Members. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . Order ID [protected] 2.5 VAT on Seller Proceeds. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Such notice shall be deemed given one business day after the email is sent. 1.1 Introduction. 6.7 Third Party Information. 16/06/2022 . The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 5.1 Investigations. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. by vinay 7 months ago. Sellers should use our automated online confirmation process. and how does an unforeseen circumstance suddenly make you require tickets to a concert? Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. This is misrepresentation. viagogo charge for cancelling sale - kazuyasu.net viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Click here to get notifications about new complaints of Viagogo. By using our Site, You agree to accept this Agreement. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 7.3 Additional Policies. At no time do We provide the Buyer's payment information to the Seller. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets We may also first deduct any amount you owe us from any amount we owe you. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. Search for the event that you would like to sell tickets for. Hi i am very annoyed and feel very let down by your team. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. And their reply was investigations will be done. Ticket listings are a representation of actual seat location. 6.4 Release. Note that this is separate from any VAT viagogo is required to charge on its fees. If you have any further enquiries please visit our help centre. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. 5.4 Making Adjustments. Why do my tickets have someone elses name on them? Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. We often link to other websites, but we can't be responsible for their content. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Please note that service fee amounts may vary by event and are subject to VAT. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. I would definitely question it but I think you don't have much of a leg to stand on. viagogo charge for cancelling sale - oviedoclean.org Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. 7.2 Copyright. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Search. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Submit a complaint and get your issue resolved. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. HAND Children are the Future. Why can't I see my order or sale in my account? I bought 4 and spent 440 whilst tickets are still on sale for 40 each. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). If you can't find your event, you can tell us about it here and we'll add it to our website We endeavour to rearrange delivery with the customer or arrange a collection point. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 7.2 Copyright. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.7 Making an Offer. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. I have not yet received a refund for the above tickets. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 2.4 Listing. 2.13 Seller Payment. I'm Travelling - where and when will I receive my tickets? Viagogo probably had to manually procure tickets on eBay or something. 2.10 Seller's Confirmation. 5.2 Violations, Termination and Suspension. mrs browns boys show tickets - no tickets. We are not involved in the actual transactions between Buyers and Sellers. All sales and bids are final. Please note this does not include any VAT that may be payable on fees We are required to pay. Claim it and get a lot of features. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2.1 Requirements. The tickets through Viagogo cost me over 300 sterling. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 2.16 Claims under the viagogo Guarantee. 3.1 Accurate Descriptions. 6.10 Notices. 6.2 Waiver of Consequential Damages; Liability Limit. 5.3 Disclosure of Information. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This is so we can promote the sale of tickets and items that You list for sale. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Why is the price printed on the ticket different to what I paid? (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. 6.8 All Sales are Final. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Kind regards Sellers: once your tickets have sold, viagogo charges a service fee. 6.11 Permitted use. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. For Customer Service enquiries, please visit our help centre. There are still plenty of tickets available on the official site. As far as viagogo are concerned person A can not cancel listings on person Bs account. You warrant that you are over 18 years old and have the legal capacity to make the transaction. As I was told to send them to u asap so they'd have 'maximum selling time' At no time do We provide the Buyer's payment information to the Seller. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 2.8 Payment Authorisation. Viagogo complaint: 50 euro charge of cancelled ticket sale. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. I am appalled by the lack of honesty, knowledge and training your staff showed. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. This does not prevent us from varying these terms without reference to them. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Viagogo has advised customers who cannot attend a rescheduled event to. Login . Shouldn't someone be keeping track of sales and preventing things like this from happening? 4.3 Sellers Shall Not Include Promotional Material with Tickets. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. (More than triple the price of 3 tickets). If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I would like to have a break down of why this should cost so much and a POC for redress. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The ticket was sold as 150 capacity, Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. I demand to speak to a manger or someone in charge immediately Primary Menu. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. I was told on your website that the fees are made clear but they were definitely not. Upon confirmation that the Seller is sending an item, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I ordered tickets for 18/6/17 for the above concert. 4.1 Double Posting and Removal of Tickets. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". Please wait for me to edit this post before posting please false representation/ unethical behaviour. women's ray ban sunglasses sale; cnut the great cause of death. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Note that Your payment may be withheld if you violate this clause. We will also add VAT on our fees as applicable. viagogo charge for cancelling sale. Copyright (c) 2006-2023, viagogo AG. So why is it my responsibility that the buyer must go to the event having bought the tickets? Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. On the web site it claims I have been refunded so I cannot send an enquiry. This charge is in addition to the amount originally paid for the tickets. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Did you find this answer helpful? The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. https://www.businessinsider.com.au/the-incredible-story-of-h. 5.1 Investigations. arizona high school rodeo standings; cryptocurrency tax accountant near me The Viagogo Platform allows contracts for the sale of Tickets to be concluded. None of my emails have been responded to. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 13th June 2017 - email received to say I was being refunded These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Rating: File your complaint. Editor, Marcus Herbert. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. viagogo charge for cancelling sale; blog Tech. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. viagogo charge for cancelling sale - emhea.com My event is cancelled or postponed - What do I do? Hannah Goodbody. They STILL are not active. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 6.1 No Warranty. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. All tickets were being sold for 80 with a 30 fee on top of each. 1.3 viagogo Guarantee. so my next question is how are they going to know if the buyer successfully gains entry. safemoon price prediction 2025 . Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. [protected]! We will not allow You to buy or sell tickets before You have registered with Us. If You do not qualify, do not use the Services. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 2.14 Ticket Information. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. I wrote to your office requesting refund under 14 days and was ignored. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. Welcome to viagogo's online ticket exchange (the "Site"). You may find other users information to be offensive, harmful, inaccurate, or deceptive. Ring me or give me a real number to call It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises.
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