I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Your email address will not be published. Is it possible to output Dolby Atmos and Dolby Vision? Can You Control Your AC with a Smart Plug? Press and hold the option key to reveal a Library folder. If possible, we would also recommend updating the Philips Hue TV sync box. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. All Rights Reserved. 7. Please ensure that the Hue Sync Box directly connects to your monitor or TV. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). The Hue Sync Box appears to have a trickier set of problems. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Go hands-free with voice I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Sometimes goes off unexpectedly then has to be synced again. Dolby vision wont work correctly on my 2016 LG Oled C6. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. The Hue app is the central control for all of your Hue devices on your smartphone. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Open the new finder window, then click Go. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. You can try these methods to see if they work. Can It Support Both?! My Nvidia shield pro works brilliantly . But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. AVForums.com is owned and operated by M2N Limited, If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. provided; every potential issue may involve several factors not detailed in the conversations Lots of users have reported that they have various issues with the Hue Sync Box. What if rolling back the upgrade doesnt do the trick? Here are a few of the most common issues with the Hue Sync app. I am using a DisplayPort to HDMI cable. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. ask a new question. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Or experience the music that you are listening to transports you to a different universe? For many users, the Hue Sync Box should be ready to use right out of the box. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? . You can use them together or separately. Who knows? Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once those devices are good to go, youll need the Hue app. Obviously the lights won't sync because the hue sync is not connected. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Learn more about brightness. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Theres another problem that has to do with how you set up your Hue Sync Box. Open the Hue Sync mobile app. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. You can also just wait it out. If you have not created one, you can do so in the Hue app. All this fix does is force the Philips Hue app to repopulate its own data files. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Refunds. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Apple TV 4K, ShYnNoK. I will list some issues to see if you have had them. This guide will tell you why your Hue Sync has connection errors. Do Smart Plugs Catch Fire? Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. My AVR supports Dolby vision pass through. An example of data being processed may be a unique identifier stored in a cookie. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. You can open it by typing %appdata% in the taskbar. However for some users, they dont understand the charm in a practical moving watching experience. Everything that happens on scenario 1 happens here. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Now you can try to downgrade back to the previous version. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. All postings and use of the content on this site are subject to the. Philips Hue Verified account @tweethue. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). company number 03997482, registered in England and Wales. Thank you for using Apple Support Communities. Your Hue lights can now sync to those while the signal is passed through to your TV. Really, I'm the first to have these issues? The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. I am using it daily here and like it a lot. This website uses the TMDb API but is not endorsed or certified by TMDb. I have listed six methods for your issues. Description. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. However, how to do if the method doesnt work? Troubleshooting Ecobee Server Communication Issues. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Other users have experienced problems with the app related to how it stores data on your PC. It really adds to the experience and may reduce your eye fatigue. I cant think of any big issues. I run my Xbox One X through the the play sync box and it supports. The Philips Hue . If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. You also can seek help from theirTwitter. Can we ask, have you tried any other configurations? Navigate to the HueSync folder (Roaming or Local). TV signal drops until I reopen the Hue Sync app. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. All Rights Reserved. Enter the password for your Wi-Fi network when prompted. If you have used theHue Sync App, you may have some common issues with it. Looks like no ones replied in a while. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. They work greatmost of the time. This is a very troublesome problem. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Mine especially has issues with Dolby Vision. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. User profile for user: Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. This wont harm your app or connected devices. Any help appreciated.Seems to drop the connection every twenty minutes or so. He has therefore loved seeing smart homes hit the mainstream. In order to try this fix, you need to delete your apps data. This software allows the lighting system to react to the media youre playing on your computer or phone. Setting the input device (Roku) to 1080p resolution makes the system work. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. There seems to be an issue of integration with apple TV or a problem on device. The lights will only work when the content is 4k HD or HDR. This is the first app youll need. Smart Home Point 2019-2023. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Hopefully with working files this time around! With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Apple may provide or recommend responses as a possible solution based on the information Do You HAVE To Use The Kasa App For Your Kasa Devices? Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. You can install this app on your device. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. *Dolby Vision Enhanced Compability turned on (Hue Box)? With our lights, sensors and switches, you can make your house the brightest home on the block . When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Learn more about brightness. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Copyright 2000-2023 M2N Limited E. & O.E. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Please note that all comments go into a moderation queue (to prevent blog spam). Good question. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. I'm on the fence about the Sync Box and am looking to be convinced by some owners. To start the conversation again, simply Losing Signal While Using Secondary HDMI Ports. However for some users, they don't understand the charm in a practical moving watching experience. Ver ms detalles. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. I think almost everyone will like to watch movies, listen to music and play games. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Then the out/tv from the Sync box runs to the tv. 4. Does Ring Now Offer 24/7 Recordings? Read more. UU. I am loving mine with the gradient strip as well. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. We and our partners use cookies to Store and/or access information on a device. Does your eye start adapting? Is there a way to force the Apple TV 4K to send Dolby Vision? Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. I was going to send mine back as I couldn't get it working properly all the time. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. It requires an HDMI input and Smart TVs dont output the video signal. Connect it to your TV and HDMI-connected devices to. Just looked at the Gradient and i'm sold on that. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. If you have any questions, feedback or suggestions about this article, please leave a comment below. Great article. PLease see my previous comment for more details. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. , you may have some common issues with it. When one is found, tap. Lets Find Out! They recommended I change the cable between the Sync Box and my TV. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. You can check the apps data files. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Here I will give some suggestions if you will have some glitches. How does this all work? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. There is already the way of entertainment in our modern lives. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. 2. I got the same issue. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Some users reported that the app would lose connectivity as often as once every hour. If the apps data files get messed up, the app can start having performance issues. To solve the problem, consider removing and reinstalling the same version again. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". First, download the Hue Sync app for your iPhone, iPad, or Android device. However, whether its the app or the physical box, both systems are known to have some issues during connection. Additionally, it may be worth contacting Philips Hue Support. Yes, *Image on the television? Downgrade Back to Previous Hue Sync App Version. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Swipe to the left on where it says "Home" and tap "Remove". I've contacted Philips Hue Support but they don't know what they are doing. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Optional: Pair a TV remote to the Hue sync box. A forum where Apple customers help each other with their products. But you will still have some connection issues. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. It was the only thing that worked for me after hours of trying. Now you can try to downgrade back to the previous version. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Sometimes your App maybe gets messed up, so it would be having connection issues. Click the Library shortcut that appears. While they both can work together, you dont need one to run the other. If Not, Why Not?! Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. I have a 4K Apple TV and a Sonos Arc. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. I get no signal issues regularly since the latest update, and I have constant signal cutouts. The cable box should run thru the receiver. Users are divided on this particular feature. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. I press Sync and it starts working but still says no signal detected. This folder will have sub-folders for each application. I will list some issues to see if you have had them. Especially smart apps that need to maintain a near constant connection with several devices at once. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. (2 ways), Are Philips Hue Bulbs Bright Enough? Any help appreciated. This site contains user submitted content, comments and opinions and is for informational purposes Of course, many people still like it very much. Additionally, software problems are typically more common and may require several steps to fix. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. I just couldn't get a decent effect with the light bars. You also can keep the old installer files like Hue Sync Apps on your computer. This is a pretty glaring problem. They release a new version constantly, you can seehere. 4. Website copyrighted Smart Home Winner 2021-2023. You also can turn off the 5ghz network to see if it works. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Download the Hue Sync mobile app from the App Store or Google Play Store. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. The Lifespan of Smart Plugs: Do They Have an Expiration Date? My LG tv has only HDMI ARC and not eARC. 2018-2023 Signify Holding. Continue with Recommended Cookies. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Why cant we view Dolby Vision content when using the Denon receiver? All you need to do is connect the HDMI port to the primary slot in your TV or media system. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Create an account to follow your favorite communities and start taking part in conversations. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Press question mark to learn the rest of the keyboard shortcuts. All rights reserved. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). 9. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. 1-800-MY-APPLE, or, Sales and Aug 21, 2020 5:09 PM in response to i_rina. Youve probably already guessed the solution here. So almost every software or App will release patches for the upgrading. Continue holding the BIND and EJECT buttons for 10-15 seconds. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. APs are often best used for devices that dont need a 100% steady internet connection. You also need to install the new Sync app on your PC or Mac. 8. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates New technology and new devices will always have some problems for many users. Does the Sync Box come ON when the TV is powered on?" Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. It's pretty simple to set uphere's how. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Hold the option key to show the Library folder. When lots of users have various problems, they dont know how to solve even if they do the various test. My Smart Plug Keeps Turning On (or Off) By Itself! Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Going to this page you will see the Hue Sync boxes that are available. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. You do not have to change the optical cable. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. It should display a wide range of software and apps installed on your device. 2018-2023 Signify Holding. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. JavaScript is disabled. Aug 25, 2020 7:50 PM in response to jdo_apple. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub.
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